Technical Support
Troubleshooting, resolving system issues, and optimizing performance so your Bitrix24 environment stays reliable.
Bitrix24 Support & Training
Keep your Bitrix24 system running at its best.
We provide continuous support and expert guidance so your Bitrix24 system operates at its full potential — whether you need technical assistance, customizations, or training for your team. Open a paid support ticket below and we'll take it from there.
How it works
Four clear steps from request to resolution.
Our support system is designed to be flexible and responsive — addressing your business needs through an easy-to-use ticketing process with transparent pricing.
- 01
Submit your support request
Fill out the form with the details of your request — technical support, a feature request, or training. The more detail you provide, the more accurately we can assess your needs.
- 02
Confirm the support rate
After submitting, you'll receive an email confirming receipt of the ticket. To proceed, simply confirm your acceptance of our hourly rates: AED 350 per hour (remote) or AED 650 per hour (on-site).
- 03
We'll take it from there
Once we receive your confirmation, our team reviews your request and sends an estimated timeline. You'll get updates throughout, and we ask for your approval before closing the ticket.
- 04
Transparent billing
When the task is complete, you'll receive a detailed summary of the support provided along with a proforma invoice. After payment, we issue the final tax invoice.
Transparent pricing
Hourly rates, clearly stated.
We bill on actual hours worked, based on an estimate we share after reviewing your ticket. No surprises — you approve the scope before work begins and a detailed summary when it's done.
Remote support
AED 350per hour, per resource
- Troubleshooting & issue resolution
- System optimization
- Configuration adjustments
On-site support
AED 650per hour, per resource
- In-person at your premises
- Hands-on training
- Workshops & team sessions
What's included
The support we provide.
From quick fixes to tailored builds and team enablement — each service is delivered by consultants who know Bitrix24 end to end.
Customization & Integrations
Tailored solutions that expand Bitrix24 functionality and connect it with the other tools your teams rely on.
Training
Expert-led training sessions so your team is fully equipped to make the most of Bitrix24's features.
Open a support ticket
Fill the form to open a paid support ticket with our team.
Provide as much detail as you can so we can accurately assess your request. After you submit, you'll receive an email confirming receipt of the ticket and the applicable hourly rate for your approval.
Terms & conditions
What you agree to when you submit.
By submitting a support request, you confirm you have read, understood, and agree to the terms below.
Hourly Rates
Clients acknowledge and agree to the hourly support rates charged by VAM Cloud: AED 350 per hour per resource for remote support, and AED 650 per hour per resource for on-site support.
Billing and Payment
VAM Cloud provides an estimate of the time required to complete the request after reviewing the ticket. Billing is based on actual hours worked, and a proforma invoice is sent upon task completion. Payment is required upon receipt of the final tax invoice.
Service Scope
The scope of work and support provided is based on the details submitted in the support form. Any additional requests or modifications may result in extra charges and must be confirmed in writing.
Response and Resolution Time
The start time and resolution of a request depend on the availability of VAM Cloud's team and will be communicated after confirmation of the request.
Hourly rates are per resource. Billing is based on actual hours worked, invoiced after task completion and your approval.